Contact Policy

Parent-managed communication

The parent or guardian who owns and administers the Charmynator brand (the “Brand Owner”) manages all Charmynator communication. The minor creator's personal email address, phone number and direct messages are never published or used for brand business.

Categories and routing

• Business enquiries — partnerships, licensing and wholesale.
• Sponsorships — brand deals and campaign proposals.
• Collaborations — creators, artists and players.
• Merchandise support — orders, sizing, shipping and returns.
• Press and media — interviews, features and asset requests.

Response times

We have not published a guaranteed response time. The team will reply when an inbox and owner workflow are fully configured.

What to include

Include your name, organisation, the category, a clear summary and the best reply address. For merchandise questions, always include the order number.

What we do not accept

• Requests to contact the minor creator directly.
• Proposals involving gambling, skin betting, loot-box promotion or third-party currency sales.
• Content or products that are not appropriate for a general audience aged 13 and over.

Official contact route

Use the contact form on this site for business enquiries. A public email address will be added after the parent confirms that its inbox is active.